Refund policy
Return and Refund Policy
All Sales Are Final
By completing a purchase on Coroa Collective’s website, you agree that all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Production & Shipping Times
All items are made to order. Production begins after the purchase is completed, and each order may take 4–5 weeks (or your specific timeframe) to be produced and shipped. By placing an order, you acknowledge and agree to this production schedule and understand that the items are not in stock at the time of purchase.
No Refunds or Chargebacks
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Once an order is placed, the sale is final. Refunds, returns, or cancellations will not be accepted under any circumstances, except in the case of manufacturing defects.
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Attempting a chargeback or dispute with your bank for an order placed on our site is considered a violation of this agreement. [Your Brand Name] reserves the right to contest any fraudulent chargebacks with your payment provider, and provide evidence of your agreement to these terms.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt at [your email/contact info] with photos of the issue. We may, at our discretion, provide a replacement or repair.
Custom or Personalized Orders
Any custom, personalized, or pre-order items are non-refundable, even if you change your mind.
By completing a purchase, you acknowledge that:
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You have read and agree to these terms.
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You understand all sales are final and no refunds will be issued.
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You agree to wait the stated production and shipping time.
Protecting Your Rights as a Seller
We maintain detailed records of all orders, including proof of purchase, agreement to these terms, and correspondence with the customer. This ensures that, in the rare case of a dispute or chargeback, we can provide full documentation to protect your business.